Shipping policy
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<h2>LIVRA Shipping Policy</h2>
<p>At LIVRA, we aim to get your order to you as quickly and smoothly as possible. Please read below for details on how our shipping process works.</p>
<h3>Shipping Details</h3>
<ul>
<li><strong>Order Cutoff Time:</strong> Orders placed by 12:00 AM (midnight) will begin processing the next business day.</li>
<li><strong>Processing Time:</strong> All orders are processed and shipped Monday through Friday, excluding holidays.</li>
<li><strong>Fulfillment Time:</strong> Orders typically ship within 1–2 business days after being placed.</li>
<li><strong>Shipping Method:</strong> We ship via Standard and Express Shipping.</li>
</ul>
<h3>Shipping Rates (Continental U.S.)</h3>
<ul>
<li><strong>Free shipping</strong> on all orders over $59</li>
<li><strong>Standard Shipping:</strong> $5.99 flat rate (5–8 business days)</li>
<li><strong>Express Shipping:</strong> $9.99–$17.99 depending on weight (3–5 business days)</li>
</ul>
<h3>Estimated Delivery Times</h3>
<p>Domestic Orders (Continental U.S.): 5–8 business days after the order ships for Standard Shipping, 3–5 business days for Express.</p>
<h3>Where's My Order?</h3>
<p>After your order ships, you'll receive a shipping confirmation email with your tracking number. Please allow 1–2 business days for the tracking info to activate.</p>
<p><strong>Note:</strong> If you place an order over the weekend (Friday evening to Sunday), it will be processed and shipped on Monday.</p>
<h3>Shipping Delays</h3>
<p>During peak times or holiday periods, there may be minor delays in fulfillment and delivery. We appreciate your patience and understanding.</p>
<h3>Tracking Issues</h3>
<ul>
<li><strong>Tracking Not Updating?</strong> No worries — tracking numbers may take 1–2 business days to update from "pre-shipment" status.</li>
<li><strong>Tracking Says Delivered But You Can't Find It?</strong>
<ul>
<li>Check your mailbox – our soft envelope packages are designed to fit inside.</li>
<li>Check with a neighbor, doorman, roommate, or family member.</li>
<li>If it's still missing, reach out to us at <a href="mailto:support@wearlivra.com">support@wearlivra.com</a> and we'll do our best to help.</li>
</ul>
</li>
</ul>
<p>Thank you for shopping with LIVRA — we're here to make your experience seamless!</p>
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## 2. Refund Policy（退货和退款政策）
```html
<h2>LIVRA Return & Refund Policy</h2>
<p>At LIVRA, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.</p>
<h3>Returns</h3>
<p>We accept returns on both defective and non-defective products, with the following guidelines:</p>
<ul>
<li>Due to the intimate nature of our products, underwear that has been worn or tried on cannot be returned for hygiene reasons.</li>
<li>All returned items must be in new, unworn condition with original tags and packaging.</li>
<li>Returns must be initiated within <strong>30 days</strong> of the delivery date.</li>
</ul>
<h3>Exchanges</h3>
<p>We accept exchanges for eligible products following the same rules as returns:</p>
<ul>
<li>Must be in new, unworn condition.</li>
<li>Must be requested within 30 days of delivery.</li>
</ul>
<h3>How to Return or Exchange</h3>
<ul>
<li>Returns and exchanges are accepted by mail only.</li>
<li>Customers are responsible for the cost of return shipping.</li>
<li>No restocking fees apply.</li>
<li>Please email us at <a href="mailto:support@wearlivra.com">support@wearlivra.com</a> with your order number to start a return or exchange.</li>
</ul>
<h3>Refunds</h3>
<ul>
<li>Once we receive and inspect your return, we will process your refund within <strong>3–5 business days</strong>.</li>
<li>Refunds will be issued to the original method of payment.</li>
</ul>
<p>If you have any questions, feel free to contact us at <a href="mailto:support@wearlivra.com">support@wearlivra.com</a>. Thank you for shopping with LIVRA!</p>
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