Refund policy
<h2>LIVRA Return & Refund Policy</h2>
<p>At LIVRA, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.</p>
<h3>Returns</h3>
<p>We accept returns on both defective and non-defective products, with the following guidelines:</p>
<ul>
<li>Due to the intimate nature of our products, underwear that has been worn or tried on cannot be returned for hygiene reasons.</li>
<li>All returned items must be in new, unworn condition with original tags and packaging.</li>
<li>Returns must be initiated within <strong>30 days</strong> of the delivery date.</li>
</ul>
<h3>Exchanges</h3>
<p>We accept exchanges for eligible products following the same rules as returns:</p>
<ul>
<li>Must be in new, unworn condition.</li>
<li>Must be requested within 30 days of delivery.</li>
</ul>
<h3>How to Return or Exchange</h3>
<ul>
<li>Returns and exchanges are accepted by mail only.</li>
<li>Customers are responsible for the cost of return shipping.</li>
<li>No restocking fees apply.</li>
<li>Please email us at <a href="mailto:support@wearlivra.com">support@wearlivra.com</a> with your order number to start a return or exchange.</li>
</ul>
<h3>Refunds</h3>
<ul>
<li>Once we receive and inspect your return, we will process your refund within <strong>3–5 business days</strong>.</li>
<li>Refunds will be issued to the original method of payment.</li>
</ul>
<p>If you have any questions, feel free to contact us at <a href="mailto:support@wearlivra.com">support@wearlivra.com</a>. Thank you for shopping with LIVRA!</p>